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Warranty
The short version
Three years.
The parts that move — wheels, handle mechanism, locks, zips, side handles and stitching.
Claim by email: your order number and a photo.
A prepaid label, so sending it in costs nothing.
Three years on the parts that move.
Every Fantana case carries a three-year functional warranty on the parts that do the work: wheels, the telescopic handle mechanism, locks, zips, side handles and stitching. It runs from the day your order arrives, and your order number is all you need — no registration, no paperwork.
How a claim works. Email hello@fantana.uk with your order number, a line on what happened, and a photo. We'll send you a prepaid postage label — you pay nothing to get it to us. Repairs run through our central repair centre, where the spare parts are held, and typically take two to three weeks. If we can't repair it, we replace it.
What isn't covered. Cosmetic wear from normal travel — scuffs, scratches, faded fabric — and damage from misuse. If an airline damages your case, claim with the airline first (that's their responsibility, and they do pay out); if you get stuck, write to us anyway and we'll help you work out the next step.
This warranty sits on top of your legal rights, and nothing here reduces them.