Track Order

Where your order is.

Every order ships tracked. As soon as it leaves us you'll get an email with a tracking number and a link — that link is the fastest way to see where your case is, and it updates as the courier scans it.

Can't find the email?

Check your spam folder first; dispatch emails end up there more often than you'd think. If it isn't there, email hello@fantana.uk with your order number and we'll resend it.

Tracking hasn't updated

It's normal for tracking to sit still for a day after dispatch — the first scan sometimes happens at the depot rather than at collection. If nothing has moved for more than two working days, tell us and we'll chase the courier ourselves rather than sending you to do it.

It says delivered and it isn't here

Check with neighbours and look for a card first — couriers often leave parcels next door for a case-sized box. If it still hasn't turned up, email us with your order number and we'll open it with the courier straight away. You won't be left to argue with them alone.

Changed your address?

Email us as fast as you can. Before dispatch we can usually change it. After dispatch it depends on the courier, but we'll try.

Anything else about an order on its way: hello@fantana.uk, with your order number in the message.